Management FAQ
As a home owner or potential home owner we are sure
you have questions with regards to what to expect
from your Property Management Company. Here at Easy
Choice we base our service on honestly and reliability.
We have compiled a list of questions you should be
asking your Property Management Company, it will help
you determine if the service is right for you and
what you can expect from us.
What exactly does your company do for my monthly
fee? We are on call in case of emergency 24 hours
a day 7 days a week. Your guests can pick up the phone
if they have an emergency and will be there to react
to any emergency situation. Our management fee also
covers marketing of your property, on our website
and other high traffic websites. We also check your
home once a week if there are no guests in to ensure
everything is ok, giving our owners piece of mind.
The management fee also covers us reporting your Sales
and Tourist Tax and paying your utilities.
How big is your company? We currently manage
around 60 Vacation Homes, we carefully structure our
company and only increase the number of homes we manage
when we have the right people and procedures in place,
to ensure our service is personal and professional.
All owners speak directly with the owner of the company
on all issues who personally oversee that all aspects
of your property care is taken care of.
How long have you been in business? We started
our business in 2006 and have grown through word of
mouth, thanks to our hard work and high standards
you are reading this page and considering us to be
your dedicated Property Management Team.
Are you licensed? We are fully Licensed and
we will gladly provide documentation on request.
Do you re-new our state & local licenses each year
and send us a copy of the certificates? – Yes
we take care of all your licensing needs and send
you copies if you require them.
Are you always contactable during office hours?
Here at Easy Choice we pride ourselves on first class
communication. For your convenience and the convenience
of our guests there are a number of ways to contact
us; Our office number in Davenport, Florida is (001)
863 614 1019, US Office Fax no, (001) 863 353 1945
and e-mail; info@easychoicepropertymanagement.com
You can always be assured of a prompt reply when using
any of these contact methods. We will not keep you
waiting for an answer, we realise your a long way
from your home and you rely on us to be your eyes
and ears.
How many people would be looking after my property
and will it always be the same people? Easy Choice
have a great team of people who will be responsible
for the care of your home. The owners of the company
will regularly visit your home to personally oversee
the cleaning and care of the house. Your Orlando Vacation
Home will have its own dedicated cleaning team who
will be familiar with the home. On completion of the
clean our house keeping Manager and one of the owners
of the company will visit it and do a final inspection
to ensure it is perfect for the next arrival. Your
Management team then inspects the property for the
next arrival. Our company is based on a “ personal
touch” service and to enable us to do this we must
be familiar with your home and communicate well with
our owners.
What does your Pool Care cover? An important
part of a family’s vacation is the pool area. If you
own a villa with a pool part of our service is to
take care of this for you. The cost covers a weekly
visit to clean, check chemical levels, check safety
and clean the lanai area. We have fully licensed pool
technicians to do this for us to ensure the highest
standards are maintained. There is nothing better
than seeing a nice clear blue swimming when you arrive
at your vacation home.
In helping me maintain my home while I am not physically
there, what will cost me extra money (workwise)?
Like any home, especially a vacation home, there may
be times when maintenance is required, due to many
factors. Though these cannot be predicted, we will
not carry out any work without first providing a quotation
and receiving your said approval.
What commission do you take for bookings? Commission
rate 10% . Only on bookings we obtain for you. We
do not charge you any fees for bookings you have obtained
yourselves. We encourage owners to be pro-active in
obtaining bookings, and we are confident, working
as a team, we can achieve the desired results.
How do we know if you have obtained a booking for
us? A helpful and unique feature from our website
enables owners to be informed in Real-Time of any
bookings your home receives. Our state of the art
system enables you to be kept up-to-date on all bookings
going into your home by receiving an e-mail with the
dates and the value of the booking as soon as the
booking has been confirmed. You can also log-in to
our system and add your own bookings.
Do you pay our bills? Is there a fee for that?
We recommend you pay your own utilities so that you
have more control of your own finances and can see
where there are surges in use, however we do offer
this service for all our owners if it is required.
There is no extra cost.
What type of escrow account do I need to keep with
you for billing/and/or/ extra services I may need?
If we pay your utilities we ask you to keep a balance
of $1000.00, if you pay your own utilities and Escrow
Balance is not necessary.
Do you provide maid service / Mid stay clean if
the guests need it? We do offer mid stay cleans
for all our Orlando Vacation Homes at the same price
as a regular clean.
Do you promote my property for bookings? If
so, will you contact me as I should contact you to
verify that the dates are open ? We are very proactive
for bookings on all our Orlando Vacation Homes and
Rentals and we have a great admin system on our website.
Our owner can log-in and see there bookings at anytime.
When we receive bookings for our owners, as soon as
we press the confirm booking you will receive an e-mail
in real-time informing you of the arrival and departure
date as well as the cost of the booking. You can also
add your own bookings on and it will send an automatic
notification via e-mail to us.
Do you as the management company provide anything
for the our guests such as starter soaps, and trash
bags etc? Is that an extra charge? For each arrival
we leave starter soaps, a trash bag in each trash
bin, a full toilet roll in each bathroom and a dishwasher
table free of charge.
Do you offer "Welcome Packs" for guests? We
offer several options for welcome packs, everything
from the basic pack at $35.00 to tailor made packs
including packs for special occasions.
Do you rent items that the home may not have such
as a grill or high chair? Yes if your guests require
something extra we will do our very best to accommodate
and we currently rent out; Cribs, High Chairs, Gas
BBq’s, Playstation’s, DVD Players and much more.
Do you do airport meet and greets and drive them
to the home if needed? Yes we can arrange a meet
and greet to take your guests to your Orlando Vacation
Home from both Orlando International and Sanford Airport,
please ask for price details.
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